These terms govern your use of joya. They're written to be clear and straightforward — not buried in legal language designed to confuse. Read them, understand them, and if you have questions, our support team is available around the clock.
The most important points from joya's terms and conditions, summarised for quick reference.
You must be at least 18 years old to register and use joya. Joya takes age verification seriously and reserves the right to request proof of age at any time. Accounts found to belong to underage users will be closed immediately.
Each player is permitted one joya account only. Creating multiple accounts — whether under the same name or different names — is a violation of joya's terms and will result in all associated accounts being suspended and balances forfeited.
All deposits and withdrawals on joya are processed in BDT via bKash, Nagad, and Rocket. Joya does not charge fees on standard transactions. Minimum and maximum limits apply and are displayed at the time of each transaction.
All bonuses and promotions offered by joya are subject to wagering requirements. Bonus funds cannot be withdrawn until the applicable wagering requirement has been met. Joya reserves the right to modify or withdraw bonuses at any time.
Joya prohibits any form of fraud, collusion, use of automated betting software, or exploitation of system errors. Players found engaging in prohibited activities will have their accounts closed and any winnings voided without exception.
Joya is committed to responsible gaming. Deposit limits, session reminders, and self-exclusion tools are available to all players. If you feel your betting is becoming a problem, joya's support team can help you access the right tools immediately.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and Joya ("the Platform", "we", "us", "our"). By accessing joya, creating an account, making a deposit, or placing a bet, you confirm that you have read these Terms in full and agree to be bound by them.
Joya's Terms apply to all services offered on the platform, including but not limited to casino games, sports betting, live betting, and any promotional offers. These Terms should be read alongside joya's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and joya.
Joya reserves the right to update these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. Continued use of joya after any update constitutes acceptance of the revised Terms.
To register and use joya, you must meet all of the following eligibility requirements:
Joya may use third-party age and identity verification services to confirm eligibility. By registering, you consent to joya conducting these checks as required.
Each player is permitted to hold one active account on joya. Duplicate accounts are strictly prohibited. If joya identifies that a player holds more than one account, all accounts associated with that player may be suspended and any balances or winnings may be voided.
When registering, you agree to provide accurate, complete, and current information. This includes your full name, date of birth, contact details, and payment information. Providing false or misleading information during registration is a violation of these Terms and may result in immediate account closure.
You are responsible for maintaining the security of your joya account credentials. This includes your username, password, and any two-factor authentication codes. Joya will never ask you for your password via email, live chat, or any other channel. If you believe your account has been accessed without your authorisation, contact joya's support team immediately.
Joya reserves the right to request identity verification documents at any time, including but not limited to a national ID card, passport, or utility bill. Accounts where verification cannot be completed may have withdrawals suspended until the process is finalised.
Joya processes all deposits and withdrawals in Bangladeshi Taka (BDT). Supported payment methods include bKash, Nagad, and Rocket. Joya does not currently support international bank transfers or cryptocurrency transactions.
Deposits are credited to your joya account in real time in most cases. If a deposit does not appear within 30 minutes, contact joya's support team with your transaction reference number and the issue will be investigated promptly.
The following conditions apply to all withdrawals from joya:
If a deposit is made in error or you wish to reverse a transaction, contact joya's support team as soon as possible. Joya cannot guarantee that deposits can be reversed once they have been credited to your account balance.
All bets placed on joya are subject to the specific rules of the game or market being wagered on. These rules are displayed within each game and betting market on the platform. It is your responsibility to read and understand the rules of any game before placing a bet.
Joya's general betting rules include the following:
Joya offers bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to the specific terms attached to each offer, as well as the general bonus terms outlined in this section.
The following activities are strictly prohibited on joya. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:
Joya actively monitors all accounts and betting activity for signs of prohibited behaviour. Our fraud detection systems operate continuously, and joya cooperates fully with law enforcement agencies where illegal activity is identified.
Joya collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering on joya, you consent to the collection and use of your personal data as described in that policy.
Joya uses your personal data for the following purposes:
Joya does not sell your personal data to third parties. Data may be shared with trusted service providers who assist in operating the platform, subject to appropriate data protection agreements. Full details are available in joya's Privacy Policy.
Joya is committed to promoting responsible gaming among all players. Betting should be an enjoyable form of entertainment, not a source of financial hardship or personal distress. Joya provides a range of tools to help players manage their betting activity responsibly.
If you are concerned about your betting behaviour or that of someone you know, joya's support team can provide guidance and connect you with appropriate resources. Full details of joya's responsible gaming approach are available at /responsible-gaming.
Joya provides its platform on an "as is" basis. While joya makes every effort to ensure the platform is available and functioning correctly at all times, joya does not guarantee uninterrupted access or error-free operation.
To the maximum extent permitted by applicable law, joya's liability to any player is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim. Joya is not liable for:
Nothing in these Terms limits joya's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.
You may close your joya account at any time by contacting the support team. Before closing your account, any pending withdrawals will be processed and any remaining real-money balance will be returned to your registered payment method.
Joya reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases where:
Where an account is closed due to a Terms violation, joya reserves the right to withhold any balance or winnings pending investigation. If the investigation confirms a violation, those funds may be forfeited.
Joya reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the revised Terms will be published on this page with an updated effective date. For significant changes, joya may notify players via email or an in-platform notification.
It is your responsibility to review these Terms periodically. Continued use of joya following any update to the Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using joya and contact the support team to close your account.
If you have any questions about these Terms and Conditions, or if you need clarification on any point, joya's support team is available 24 hours a day, seven days a week.
Joya aims to respond to all support enquiries within one hour during peak hours and within four hours during off-peak periods. For urgent account issues, live chat is the fastest way to reach the team.
Joya is built on transparency and fairness. Now that you know the rules, register your account and experience a betting platform that actually works for Bangladesh players.