Joya takes the privacy of every Bangladesh player seriously. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information. No vague language, no hidden practices.
Six core commitments that define how joya handles your personal information.
All data transmitted between your device and joya's servers is protected by TLS encryption. Your account credentials, payment details, and personal information are never sent or stored in plain text.
Joya does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used only to operate your account and improve your experience on the platform.
Joya only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it.
Joya gives you meaningful control over your personal data. You can request access to your data, ask for corrections, or request deletion at any time by contacting joya's support team.
Joya will only send you promotional communications if you have opted in to receive them. You can opt out at any time through your account settings, and joya will stop sending marketing messages immediately.
Where joya shares data with third-party service providers — such as payment processors and identity verification services — those partners are contractually required to protect your data to the same standard as joya.
Joya is an online betting and gaming platform serving players in Bangladesh. As part of operating the platform, joya collects and processes certain personal data about its players. This Privacy Policy explains what data joya collects, why it is collected, how it is used, and what rights you have in relation to your personal data.
Joya is committed to handling personal data responsibly and transparently. This policy is written in plain language because joya believes every player deserves to understand exactly how their information is being used — not just the players who have time to read through pages of legal text.
If you have questions about anything in this policy, joya's support team is available around the clock and will give you a straight answer. Contact details are at the end of this document.
Joya collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration and age/identity verification |
| Contact Data | Mobile number, email address | Account communication, support, and notifications |
| Financial Data | bKash/Nagad/Rocket account numbers, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud prevention, and performance |
| Usage Data | Games played, bets placed, session duration, login times | Platform improvement and responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence | Customer support and dispute resolution |
Joya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.
Joya collects personal data through the following channels:
Joya uses your personal data for the following purposes:
Joya does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated systems flag an account for review, a member of joya's team will assess the situation before any action is taken.
Joya does not sell your personal data. Joya may share your data with the following categories of third parties, strictly for the purposes described:
All third-party service providers who process data on joya's behalf are required to implement appropriate technical and organisational security measures and to use the data only for the specific purpose for which it was shared.
Joya uses cookies and similar tracking technologies to operate the platform, improve performance, and understand how players use the site. A cookie is a small text file stored on your device when you visit joya.
Joya uses the following types of cookies:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using joya, but some features may not function as intended. Note that clearing cookies will log you out of your joya account.
Joya retains your personal data for as long as your account is active and for a period after account closure as required by legal and regulatory obligations. The specific retention periods that apply to different categories of data are as follows:
When personal data is no longer required, joya securely deletes or anonymises it. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for analytical purposes.
Joya implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While joya takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your joya account has been compromised, contact the support team immediately so the account can be secured.
As a joya player, you have the following rights in relation to your personal data. To exercise any of these rights, contact joya's support team with your request and joya will respond within a reasonable timeframe.
Please note that some rights are subject to limitations. For example, joya cannot delete data that it is legally required to retain under anti-money laundering regulations. Where a request cannot be fulfilled in full, joya will explain the reason clearly.
To withdraw consent for marketing communications specifically, you can do so directly through your account settings without needing to contact support.
Joya's platform is strictly for adults aged 18 and over. Joya does not knowingly collect personal data from anyone under the age of 18. If joya becomes aware that personal data has been collected from an underage individual, that data will be deleted immediately and the associated account will be closed.
If you believe that a person under 18 has registered on joya, please contact the support team immediately so the matter can be investigated and resolved without delay.
Joya may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or joya's data practices. When changes are made, the updated policy will be published on this page with a revised effective date.
For significant changes that materially affect how joya uses your personal data, joya will notify you via email or an in-platform notification before the changes take effect. Continued use of joya after a policy update constitutes acceptance of the revised Privacy Policy.
Joya encourages you to review this policy periodically so you are always aware of how your data is being handled. If you disagree with any changes, you have the right to close your account and request deletion of your data as described in Section 9.
If you have any questions, concerns, or requests relating to this Privacy Policy or joya's handling of your personal data, please get in touch with the support team:
Joya aims to respond to all privacy-related requests within 72 hours. For urgent matters involving account security or suspected data breaches, live chat is the fastest way to reach the team.
You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe joya has not handled your personal data in accordance with applicable law.
Joya is built on trust. Now that you know exactly how your data is handled, join thousands of Bangladesh players who bet with confidence on joya every day.